Privatumo strategija

PRIVACY POLICY

Arkon operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Arkon is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase or other transaction using the Services, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described below.

PERSONAL INFORMATION WE COLLECT OR PROCESS

When we use the term "personal information," we mean information that identifies or can reasonably be linked to you or another person.

Personal information does not include information that has been collected anonymously or de-identified so that it cannot reasonably identify or be linked to you.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process categories of personal information including:

• Contact details, including your name, address, billing address, shipping address, phone number, and email address.

• Financial information, including payment card information, transaction details, payment method, payment confirmation, and other payment-related information.

• Account information, including your username, password, preferences, settings, and other account-related information.

• Transaction information, including products you view, place in your cart, add to a wishlist, purchase, return, exchange, or cancel, as well as information about previous transactions.

• Communications with us, including information you provide when contacting our customer support team or otherwise communicating with Arkon.

• Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.

• Usage information, including information regarding how and when you access, interact with, or navigate the Services.

PERSONAL INFORMATION SOURCES

We may collect personal information from the following sources:

• Directly from you, including when you create an account, place an order, visit or use the Services, contact us, or otherwise provide information to us.

• Automatically through the Services, including information collected from your device and through cookies and similar technologies.

• From service providers that provide technology, payment processing, analytics, fulfillment, shipping, customer service, or other services on our behalf.

• From business partners and other third parties, where permitted by applicable law.

HOW WE USE YOUR PERSONAL INFORMATION

Depending on how you interact with Arkon and the Services, we may use your personal information for the following purposes:

PROVIDING AND IMPROVING OUR SERVICES

We may use personal information to:

• Process and fulfill your orders.

• Process payments and transactions.

• Arrange shipping and delivery.

• Facilitate returns, refunds, and exchanges.

• Maintain and manage customer accounts.

• Remember your preferences.

• Provide order and account notifications.

• Provide customer support.

• Improve our website, products, and Services.

• Personalize your shopping experience.

• Recommend products based on your interests or previous interactions.

MARKETING AND ADVERTISING

Where permitted by applicable law, we may use personal information for marketing and promotional purposes.

This may include:

• Sending promotional communications by email, text message, or other available communication channels.

• Informing you about products, promotions, special offers, and other Arkon news.

• Displaying advertisements for products or services on our website or other websites.

• Personalizing advertisements based on products you have viewed, purchased, or added to your shopping cart and other interactions with our Services.

You may opt out of promotional email communications at any time by using the unsubscribe option included in our marketing emails.

SECURITY AND FRAUD PREVENTION

We may use personal information to:

• Authenticate customer accounts.

• Provide a secure payment and shopping experience.

• Detect and prevent fraudulent or unauthorized transactions.

• Investigate potentially illegal, unsafe, or malicious activity.

• Protect our customers, business, website, and Services.

• Enforce our applicable terms and policies.

If you create an account, you are responsible for maintaining the confidentiality and security of your login credentials.

COMMUNICATING WITH YOU

We may use your personal information to communicate with you regarding:

• Your orders.

• Shipping and delivery.

• Returns and refunds.

• Customer support requests.

• Account-related matters.

• Changes to our Services or policies.

• Other communications necessary to maintain our business relationship with you.

LEGAL REASONS

We may use personal information where reasonably necessary to comply with applicable laws, regulations, legal obligations, or valid legal processes.

This may include responding to lawful requests from government authorities, investigating potential violations of our terms or policies, protecting our legal rights, and participating in legal proceedings where necessary.

HOW WE DISCLOSE PERSONAL INFORMATION

In certain circumstances, we may disclose personal information to third parties for legitimate business purposes and subject to applicable law.

This may include:

• Shopify and other technology providers that support the operation of our online store.

• Payment processors and financial service providers.

• Shipping, logistics, and fulfillment providers.

• Customer support providers.

• Data analytics and cloud storage providers.

• Marketing and advertising partners.

• Professional advisers and service providers.

• Business partners where necessary to provide requested Services.

• Government authorities or other parties where disclosure is legally required.

We may also disclose information when you specifically request or consent to such disclosure.

If Arkon undergoes a merger, acquisition, restructuring, sale of assets, financing transaction, or similar corporate event, personal information may be transferred as part of that transaction, subject to applicable law.

RELATIONSHIP WITH SHOPIFY

Our Services are hosted and supported by Shopify.

Shopify collects and processes certain personal information regarding your access to and use of our Services in order to provide and improve the e-commerce services used by Arkon.

Information submitted through our Services may therefore be transmitted to and processed by Shopify and other service providers, which may operate in countries other than the country where you reside.

Arkon may also use Shopify features that rely on information regarding customer interactions with our store and, where applicable, interactions with other merchants and Shopify.

In circumstances where Shopify independently determines how and why certain personal information is processed, Shopify may be responsible for responding to applicable privacy requests relating to that processing.

For additional information regarding Shopify's privacy practices and the rights available to consumers, please refer to Shopify's Consumer Privacy Policy and Privacy Portal.

COOKIES AND SIMILAR TECHNOLOGIES

We and our service providers may use cookies, pixels, tags, and similar technologies to operate and improve the Services.

These technologies may be used to:

• Remember your preferences.

• Maintain shopping cart functionality.

• Understand website usage and performance.

• Improve website functionality.

• Measure marketing performance.

• Prevent fraud and improve security.

• Provide relevant advertising, where permitted by applicable law.

Depending on your jurisdiction, you may have the right to control or reject certain non-essential cookies through available privacy or cookie controls.

THIRD-PARTY WEBSITES AND LINKS

The Services may contain links to websites or online platforms operated by third parties.

If you follow a link to a website that is not controlled by Arkon, we recommend reviewing that website's privacy, security, and other applicable policies.

Arkon does not control and is not responsible for the privacy practices, security, availability, accuracy, or content of independent third-party websites.

CHILDREN'S DATA

Our Services are not intended for children, and we do not knowingly collect personal information from children under the applicable age of majority or minimum age established by applicable privacy law.

If you are a parent or legal guardian and believe that a child has provided personal information to us, please contact us so that we can review the situation and, where appropriate, delete the information.

SECURITY AND RETENTION OF YOUR INFORMATION

Arkon takes reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no security system or method of transmitting information over the internet can be guaranteed to be completely secure.

We recommend that customers avoid sending sensitive or confidential information through unsecured communication channels.

The length of time we retain personal information depends on factors including:

• Whether the information is necessary to provide the Services.

• Whether you maintain a customer account.

• Legal and regulatory requirements.

• Accounting and transaction record requirements.

• Fraud prevention and security requirements.

• The need to resolve disputes.

• The need to enforce our agreements and policies.

When personal information is no longer reasonably necessary, we may delete, anonymize, or otherwise dispose of it in accordance with applicable law.

YOUR RIGHTS AND CHOICES

Depending on where you reside, you may have certain rights regarding your personal information.

These rights are not absolute and may apply only in certain circumstances.

Depending on applicable law, your rights may include:

RIGHT TO ACCESS / KNOW

You may have the right to request information regarding the personal information we maintain about you and how it is processed.

RIGHT TO DELETE

You may have the right to request deletion of certain personal information maintained about you.

RIGHT TO CORRECT

You may have the right to request correction of inaccurate personal information.

RIGHT TO DATA PORTABILITY

In certain circumstances, you may have the right to receive a copy of personal information we hold about you in a portable format or request that certain information be transferred to another organization.

RIGHT TO OPT OUT OF SALE, SHARING, OR TARGETED ADVERTISING

Depending on where you reside, you may have the right to opt out of certain uses or disclosures of personal information considered a "sale," "sharing," or use for targeted advertising under applicable privacy laws.

Where applicable, these rights may be exercised through privacy controls made available on our website or by contacting us.

MANAGING COMMUNICATION PREFERENCES

You may unsubscribe from promotional emails at any time by selecting the unsubscribe option provided in our marketing communications.

Even if you unsubscribe from promotional communications, we may continue sending non-promotional messages necessary to manage your orders, transactions, account, or customer service requests.

UK AND EUROPEAN ECONOMIC AREA

If you reside in the United Kingdom or European Economic Area, subject to applicable exceptions and limitations, you may have additional rights regarding your personal information.

These may include:

• The right to object to certain processing.

• The right to request restriction of processing.

• The right to withdraw consent where processing is based on consent.

• The right to lodge a complaint with the relevant data protection authority.

Withdrawal of consent does not affect the lawfulness of processing conducted before consent was withdrawn.

EXERCISING YOUR RIGHTS

You may exercise applicable privacy rights by contacting us using the contact information provided below or through privacy controls made available through our Services.

We may need to verify your identity before completing certain requests, as permitted or required by applicable law.

Where permitted by law, you may also designate an authorized agent to submit certain requests on your behalf. We may require evidence that the agent has been properly authorized and may require you to verify your identity directly with us.

We will not unlawfully discriminate against you for exercising your privacy rights.

COMPLAINTS

If you have concerns regarding how Arkon processes your personal information, please contact us using the information provided below.

Depending on where you reside, you may also have the right to lodge a complaint with or contact your local data protection authority.

INTERNATIONAL DATA TRANSFERS

Your personal information may be transferred, stored, or processed outside the country in which you reside.

Where applicable law requires specific safeguards for international transfers, appropriate recognized transfer mechanisms may be used.

For transfers of personal information from the European Economic Area or United Kingdom, these safeguards may include recognized adequacy decisions, the European Commission's Standard Contractual Clauses, UK-approved transfer mechanisms, or other legally recognized safeguards, as applicable.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes to our business practices, Services, technology, or legal and regulatory requirements.

When this Privacy Policy is updated, we will revise the "Last Updated" date and provide additional notice where required by applicable law.

We recommend reviewing this Privacy Policy periodically.

CONTACT

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise any privacy rights available to you, please contact:

Arkon

Email: support@arkonofficial.co

For purposes of applicable data protection laws, Arkon is responsible for the processing of personal information as described in this Privacy Policy, except where another party, such as Shopify, independently acts as a controller or otherwise determines the purposes and means of processing under applicable law.