Polityka wysyłki

SHIPPING POLICY

Arkon ("we", "us" and "our") is the operator of the Arkon website ("Website"). By placing an order through this Website, you agree to the terms described below. These terms are provided to ensure both parties understand and agree to our shipping procedures and expectations.

SHIPPING COSTS

We offer FREE UK shipping to our customers.

DELIVERY TERMS

2.1 SHIPPING, PROCESSING & DELIVERY TIME

We ship from countries around the world to ensure your order reaches you as efficiently as possible.

Order processing may take up to 3 business days unless priority processing is selected, where available.

Factors beyond our reasonable control, including customs clearance, carrier delays, public holidays, transportation disruptions and logistical issues, may affect delivery times.

UK EXPRESS SHIPPING

Generally takes 8–15 business days, depending on your location.

Factoring in processing and shipping times, delivery may take up to 15 business days.

UK STANDARD SHIPPING

Generally takes 15–20 business days, depending on your location.

Factoring in processing and shipping times, delivery may take up to 25 business days.

US STANDARD SHIPPING

Generally takes 10–18 business days, depending on your location.

Factoring in processing and shipping times, delivery may take up to 25 business days.

CANADA STANDARD SHIPPING

Generally takes 8–15 business days, depending on your location.

Factoring in processing and shipping times, delivery may take up to 17 business days.

SPAIN STANDARD SHIPPING

Generally takes 8–15 business days, depending on your location.

Factoring in processing and shipping times, delivery may take up to 22 business days.

FRANCE STANDARD SHIPPING

Generally takes 8–15 business days, depending on your location.

Typically, orders may arrive in approximately 8 business days. Factoring in processing and shipping times, delivery may take up to 19 business days.

ITALY STANDARD SHIPPING

Generally takes 8–15 business days, depending on your location.

Factoring in processing and shipping times, delivery may take up to 19 business days.

GERMANY STANDARD SHIPPING

Generally takes 8–15 business days, depending on your location.

Typically, orders may arrive in approximately 7 business days. Factoring in processing and shipping times, delivery may take up to 19 business days.

BELGIUM STANDARD SHIPPING

Generally takes 8–15 business days, depending on your location.

Factoring in processing and shipping times, delivery may take up to 19 business days.

PORTUGAL STANDARD SHIPPING

Generally takes 10–18 business days, depending on your location.

Factoring in processing and shipping times, delivery may take up to 25 business days.

AUSTRALIA STANDARD SHIPPING

Generally takes 8–15 business days, depending on your location.

Factoring in processing and shipping times, delivery may take up to 17 business days.

INTERNATIONAL STANDARD SHIPPING

Generally takes 10–25 business days, depending on your location.

Processing may take up to 3 business days unless priority processing is selected, where available.

Factoring in processing and shipping times, delivery may take up to 28 business days.

2.2 DISPATCH TIME

Orders are usually dispatched within 1–3 business days after payment has been successfully confirmed.

Our warehouse operates Monday through Friday during standard business hours, excluding national and public holidays.

During holidays or periods of high order volume, processing may take slightly longer. We make reasonable efforts to minimize any resulting delays.

2.3 CHANGE OF DELIVERY ADDRESS

If you need to change your delivery address, please contact our customer support team as soon as possible.

We can generally update the delivery address as long as the order has not yet been dispatched.

Once an order has been dispatched, we cannot guarantee that the shipping address can be changed.

Customers are responsible for providing complete and accurate shipping information when placing an order.

2.4 P.O. BOX SHIPPING

We may ship to P.O. Box addresses using postal services.

Courier delivery services may not be available for P.O. Box addresses.

2.5 ITEMS OUT OF STOCK

If an item becomes unavailable after your order has been placed, we may cancel and refund the unavailable item while dispatching the remaining available products in your order.

If your entire order is unavailable, the applicable amount paid will be refunded.

2.6 DELIVERY TIME EXCEEDED

If your order has exceeded the estimated delivery timeframe, please contact our customer support team so that we can investigate the shipment with the applicable carrier.

TRACKING NOTIFICATIONS

Once your order has been dispatched, you will receive tracking information that allows you to follow the progress of your shipment based on the latest information provided by the shipping carrier.

Please note that tracking information may take a few business days to become available or update after dispatch.

PARCELS DAMAGED IN TRANSIT

If you notice that a parcel has been damaged during transit and you are present at the time of delivery, you may reject the parcel where appropriate and contact our customer support team.

If the parcel was delivered without you being present, please contact us as soon as possible and provide photographs of the parcel, packaging and affected product so that we can assist you.

DUTIES & TAXES

5.1 SALES TAX

Where applicable, sales tax will be reflected in the price or calculated according to the information presented during your purchase.

5.2 IMPORT DUTIES & TAXES

Import duties and taxes applicable to international shipments are pre-paid, with no additional import duties or taxes to be paid by the customer upon arrival in the destination country.

CANCELLATIONS

If you change your mind after placing an order, you may request cancellation at any time before the order has been dispatched.

Please contact us as soon as possible if you wish to cancel an order.

Once an order has been dispatched, cancellation may no longer be possible. In this situation, please refer to our Return & Refund Policy for information regarding eligible returns.

INSURANCE

Parcels are insured against loss or damage up to the value covered by the applicable shipping carrier.

7.1 PARCEL DAMAGED IN TRANSIT

If a parcel is damaged during transit, we will work with the shipping carrier to investigate the claim.

Where the claim is confirmed, we will provide an appropriate resolution, which may include a replacement or refund, once the carrier has completed its investigation.

7.2 PARCEL LOST IN TRANSIT

If a parcel appears to have been lost during transit, we will request an investigation with the applicable shipping carrier.

Once the carrier has completed its investigation and confirmed that the parcel has been lost, we will provide an appropriate resolution, which may include a replacement or refund.

DELIVERY DELAYS

Although we make reasonable efforts to meet the estimated delivery times stated in this policy, delivery estimates are not guaranteed.

Delivery may be affected by circumstances including:

• Customs procedures

• Carrier disruptions

• Severe weather

• Public holidays

• Transportation delays

• High-volume periods

• Incorrect or incomplete delivery information

• Other circumstances beyond our reasonable control

Nothing in this Shipping Policy is intended to exclude or restrict mandatory consumer rights available under applicable law.

CUSTOMER SERVICE

For questions regarding shipping, tracking, delivery or your order, please contact:

Arkon

Email: support@arkonofficial.co